What is an "Escape Room?"
An escape room is an immersive environment where teams work together to find clues and solve puzzles in order to complete the mission or exit the room.
When are you opening?
We are currently scheduled to open in July 2018.
Am I really going to be locked in a room?
No, all rooms have an exit that is unlocked or a button that will quickly unlock the doors in the room.
Are your rooms scary or horror themed?
No, our rooms are not horror themed, nor do we anything that could be deemed a "jump scare." The rooms are meant to challenge your brain, not your fight or flight response.
Do you do Corporate Team Building events?
Yes! We have special corporate packages. We have a conference room available for pre and post room discussion. Please contact us at email@example.com for more information and pricing.
What about birthday parties?
An escape room is a great idea for a birthday party! We have a conference room available for food/beverage and party activities. Please contact us at firstname.lastname@example.org for more information and pricing.
Are your bookings private or public?
We offer both public and private bookings. Our rooms are public meaning you may have other people join your experience. If you wish to book a public booking as private, book a minimum of half the room and we will automatically block the remaining slots for a private experience. If you need any assistance in doing this, please contact us at email@example.com.
Do you have age restrictions?
Any age can play, though an adult is required in the room if any minors are participating in the escape. Families with children must book a private booking. Exceptions for families and children can be made on a case by case basis. We cannot allow minors to participate without an adult present. Please contact us with concerns.
Do you offer any discounts?
Yes! We offer a HERO discount. This discount if for the military (present/past), law enforcement, teachers, and Washington state foster parents. To receive your discount enter "HERO10" at checkout. When you arrive for your booking, you will be asked to provide a copy of your ID or license.
Is there a minimum numbers of players required?
All of our rooms specify the range of players for that room. Normally two (2) players are necessary for our smaller rooms and four (4) are necessary for our larger rooms. These minimums are to ensure that the team has a chance to complete the mission and enjoy their experience.
How long is the experience?
All of our rooms are sixty (60) minute rooms. There is a briefing prior to the experience and a walkthrough. We recommend allowing at least ninety (90) minutes for full experience. A timer or some other mechanism will tell you when your time begins in the room.
What if we get stuck?
Not a problem! Each room has a "hint" mechanism which will allow you to call your game master. The game master will then provide you with a hint to help your continue forward with the story and the experience.
Something happened and I have to cancel. Can I get a refund?
All purchases are final, but we do understand life happens. We cannot provide a refund, but are more than happy to reschedule your experience to a more convenient date and time.
We are running late, can we still show up?
We cannot guarantee that you will be able to start your experience later than the scheduled time. If we have a booking immediately following your scheduled room, we will need to reschedule your experience. If you are running late, please contact us as soon as possible.
When should we arrive?
We ask that all players arrive fifteen (15) minutes prior to their scheduled room time. This will allow an opportunity to use the restrooms, sign our waiver, go over the rules and complete the briefing prior to entering your room.